Our warranty covers all manufacturer defects in regards to products not functioning correctly. Example - Joints in the wood of the product are insecure or wobbly or wood is coming apart or breaking naturally.

 What our warranty does not cover: anything that has occurred due to mishandling of furniture, such as damaging the finish, force to the wood causing it to break, or natural tendencies of wood when treated to extreme humidity & temperature changes (Twisting, bowing, warping). Wood is a natural product and we have no control over it moving over time, especially in different temperature and humidity.

Distressing

The majority of the furniture we make by hand is ordered with distressing being one of the most important things a customer wants. We do this all by hand, meaning that no two points of distress will look the same. This is normal and to be celebrated, and there will not be any refunds given for the distressing not matching or for the level of distressing not being what was expected by the customer when the order was placed. We do not heavily distress anything unless it is asked for the customer. Please view our photos to get an idea how we distress our furniture before placing the order.

Stain Variation

All wood accepts stain differently. We unfortunately don't have ultimate control over how wood will accept the stain you choose. We do offer different types of wood for many of our products. We cannot guarantee that your product will look exactly like a product on our website or an example that you've shown us. That's part of the beauty of custom furniture though, as there will never be another item made just like yours. There will be no refunds given or rework done for the color of the product being slightly different than expected. With that being said, we strive to always do our very best to match your expectations. 

Importance of Notes:

When you place your order here on the website, there is a place to leave special notes for us. If we've communicated via phone, text, facebook, or any other place about special/custom things regarding your furniture, these things MUST be included in the notes section. With 20-40 orders passing through our shop each month, we will not remember something that was said in passing on a phone call or in a text message. Please help us help you by doing this. 

For example: You messaged us on facebook asking if we could build a different style table top for your table than our standard table top design. We say that we can do it, but it is never confirmed by you that it is in fact what you want. You place your order and don't leave any notes. We get to your order and build the top as we normally do, because there are no notes to tell us otherwise. You come to pick up the table and it's not what you thought, but there was a breakdown in communication. If there had been notes on the order that simply said "Would like the different style table top that we spoke about and sent a picture of on facebook. Please see that message when beginning production", then we would have referred back to our conversation when we began building your table. 

If you don't want your table distressed or you want a special paint color, it MUST be included in the notes during checkout. 

This saves us all from being frustrated by the product not being what we had thought (both on our end and on your end.)

Please note that we cannot rework your furniture because of this. If there are special details they MUST be placed in the notes section. We will not be held liable to ideas that were mentioned in passing and never written down. 

This must be determined at the time the order is placed and if it is something different than our standard options, must be placed in the notes so we know exactly what to do.

If you want to make changes to your order, we must be notified of these changes within 48 after the order is placed. Otherwise there is a chance we have already begun on your items and it is a waste of material and labor to do something different. We will not grant requests made to an order after the 48 hour mark.