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Our Cosmetic Standard

Please read through our cosmetic standards below before placing an order with us.

NOTE: By placing an order with us, you are agreeing that you understand and agree with the conditions of these cosmetic standards.
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At Family Furniture Co, we take great pride in each and every unique piece of solid furniture we sell.

Our furniture is handcrafted and professionally finished by our team and built using solid wood.

Given the handmade and hand-finished nature of the products we craft, variations and imperfections in the wood should be expected and celebrated! Just as every tree is unique, so too is every piece of furniture that is handcrafted and hand finished just for you.

Wood + Stain Variations

Every piece of furniture will have a unique grain pattern and slight color variation as a result of the grain pattern. We cannot guarantee exact stain matches to other tables we've done in the past. Wood does have a mind of its own and every piece of wood accepts stain differently. We cannot control it.

We will use the correct stain or paint color that you requested for your order, but there is a chance the color will vary slightly from the table or picture you were thinking of when you placed the order. This is normal. We cannot rework the finishing on your table to get a perfect match. 

Matching Stain Colors

We do NOT match stain colors off of photos. The only way we can do any type of custom stain color for you is if you bring us the stain yourself or provide a piece to do a color match with and tell us which type of wood to use.

All wood types receive stain differently. Once you bring us the stain and tell us which wood to use, we will do what you've asked, however - we cannot rework staining that did not come out exactly as you had in mind. Why? Because - every piece of wood has a unique grain pattern and there will always be slight color variations. 

By requesting a stain match, you are acknowledging that you do understand that it will not be a 100% perfect match.

Sanding + Stain Colors

The finer finish you would like your table, the lighter your stain will be. The more that your table is distressed, the darker your stain will be. Why? Because wood has pores and as wood is finely sanded, the pores shut off - allowing less stain into the wood - resulting in a lighter color. If you choose to have your furniture distressed, generally it means that the pores of the wood are still open (since it hasn't been finely sanded) and it will accept the stain darker.

If you are ordering your finely finished table based off of a photo of a heavily distressed table and you want the same stain, please know that the stain is going to look different on your finely finished, non-distressed table. 

General Variations in Furniture

Other characteristics of handcrafted, solid wood furniture include open knots, visible brush strokes, micro-imperfections and textural variations in the durable, hand brushed finishes, unique distress marks, exposed screws, wood filler marks, joint lines, and distinctive nicks, splits, cracks, and other imperfections.

We allow up to approximately 1" of variation across all measurements due to the custom nature of the handcrafted furniture we build.

Those who do not appreciate variations and imperfections should not purchase handcrafted furniture. 

Solid wood may expand and contract due to changes in temperature and humidity.

Throughout seasonal humidity changes, you may notice and feel a small seam in between the boards on your table. A small amount of this is normal because wood acts like a sponge and expands/contracts throughout the year.

You may also notice up to 1/8" movement in length/width/thickness in your furniture as well. Throughout the seasons the table top may also incur a minor bow/flex due to the nature of wood movement. This is all normal with solid wood furniture. If you notice a significant amount of wood movement that may seem abnormal, reach out to our team and we will discuss what is normal vs. what requires repair.

You will still see the beautiful and natural open knots on jointed table tops. We do not offer machine manufactured perfection - no two pieces are exactly alike since Family Furniture Co furniture is crafted to your order specifications.

We celebrate the true uniqueness of every piece of solid wood furniture that is built and finished by hand in our wood shop. It is our hope that you will as well.

Lead Times

With your order you were given a lead time. With over 50+ orders in our queue at any given time, lead times are PURELY ESTIMATES.

We have been known to get orders complete and to customers before the estimated lead time given and there have also been issues that have happened in production that delayed orders beyond lead times. The lead time that we have given you is our best guess at when your will get your table.

It's better to get it a few weeks later than quoted and it be up to quality standards since you plan to have it for years to come, than it is to get it on time and it fail quality standards. We cannot guarantee a specific delivery date.

Please know this if you're placing an order with us in hopes of getting it by a special occasion such as a party, birthday, holiday, etc... We will always do our best to accomodate, but we cannot guarantee anything in terms of delivery date. Please understand this before placing an order with us. 

When Your Furniture is Complete

Should the customer fail to pick up their furniture order within 15 days of notification of availability, a warehousing fee of $25 per week will be incurred until the order is collected. Family Furniture Co reserves the right to dispose of the items or use them to their discretion after 90 days of continued non-collection, with no liability for loss or damage.