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Refund Policy

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What items cannot be returned?

We do not accept returns or exchanges on any of our products. All of our products are given a multi-point inspection upon completion and will not be delivered or installed if it is different than agreed upon in the order

In the rare event that your order is built inaccurately or has a defect as defined by our cosmetic standard, Family Furniture Co. will replace the furniture and correct the issue.

Any characteristics of handmade furniture are not considered defects. Please see our cosmetic standards in our FAQ

Family Furniture Co. will also replace any items damaged in transit, as long as the damage is properly noted upon delivery per our instructions.

Due to the high costs of manufacturing, packaging, and freight charges, we are unable to offer returns or refunds on orders for buyer's remorse.