Delivery fees are based on the distance from our shop to your delivery location. 

Local (within 25 miles of our shop)= $75

25-75 miles = $125

75-150 miles= $250

150-250 miles = $500

250 miles + =$800

These fees include delivery with one driver only. Someone must be present to assist with carrying the furniture into your delivery location. 

If no one is available, additional fees will apply:

$50 additional fee for local deliveries

$100 additional fee for 25-75 mile deliveries

$250 additional fee for 75-150 mile deliveries.

Please note: No additional delivery driver is available for deliveries over 150 miles away.

We cannot guarantee that drivers for deliveries exceeding 150 miles will be able to assist with carrying the furniture inside your home, though they will deliver the furniture to your doorstep.

For deliveries within the New Albany, Indiana area, one of our delivery team members will deliver your furniture. Because we typically send one delivery driver, someone must be available to help carry your furniture inside. Solid wood furniture is typically pretty heavy so ensure that whoever is assisting with the delivery is prepared to help lift the piece that could weigh anywhere from 20-200 lbs. If you are concerned about the weight and if you’d be able to assist, please contact our team to discuss the details of your project to get an estimated weight and talk through alternative options. 

If an additional delivery driver is required, we will do our best to accommodate requests for deliveries within 150 miles, subject to availability and additional fees as outlined above.

Once your furniture is complete, our team will contact you to coordinate delivery. We will confirm your delivery date and time window. If a balance remains on your account, a final invoice will be sent and must be paid prior to delivery. (Cash or check can be handed to the delivery team member only with deliveries that are not shipped LTL).  

Deliveries over this threshold or orders of larger sized furniture may be shipped by a third-party carrier. Our team will notify you when coordinating this delivery, and the carrier will provide scheduling updates. We cannot guarantee exact delivery dates when your furniture is picked up as most drivers are coordinating multiple deliveries over a few days and plans/routes may change. We try to ensure the driver will work with you to schedule a delivery window that works well for you but we cannot guarantee that would be the case. 

In the instance that a driver arrives at your home/facility and nobody is there to assist, additional fees may be required and paid directly to Family Furniture Co. to compensate the driver for their time. 

Furniture shipped via third-party carriers will be blanket wrapped at our shop, and transported in the same vehicle directly to your delivery location. One person must be available to assist with unloading and carrying the furniture. We cannot guarantee the driver will assist with moving the furniture inside your home, although delivery to your doorstep is expected.

It is the customer’s responsibility to thoroughly inspect all furniture upon delivery before signing the delivery confirmation paperwork. 

In the unlikely event that your furniture does arrive damaged:

1. Note all damage on the delivery slip before signing
2. Immediately contact our team at 812.202.6636 

For furniture delivered by third-party carriers, Family Furniture Co. will repair or replace damaged products at no additional cost to you by filing a claim with the carrier but only if the damage is noted before signing.

Once delivery paperwork is signed, Family Furniture Co. cannot assume responsibility for any damages discovered after delivery. Careful inspection is extremely important.

Delivery does not include installation. Many of our tables are delivered with the base as a single component and the top as a second component. To more easily carry your table inside it may be required or helpful to remove the top by removing the screws underneath the tabletop holding the top down, then reattaching them once inside. All required hardware will be provided for your furniture. Basic tools may be required on your end to assemble the furniture.

Please note: Furniture cannot be refused upon delivery if it does not fit through an entryway. It is the customer’s responsibility to ensure that all the furniture ordered will fit through doorways, hallways, stairwells, and entry points prior to purchase.

Due to increased freight costs, an additional surcharge of $150+ per order may apply to third-party freight deliveries into downtown areas of major cities. Freight surcharges may also be required for deliveries to areas or buildings that are more complicated to access.

This surcharge will not appear at checkout for online orders. Our team will contact you directly once your order is processed to collect payment. This price will vary depending on the circumstances.

Please contact us with any questions regarding the surcharge.

Customers may choose to pick up their order once it is completed. Our team will assist in carrying furniture to your vehicle or trailer.

We recommend bringing:

• Furniture blankets
• Tie downs/straps
• Padding or securing materials. 

Family Furniture Co. is not responsible for securing furniture inside customer vehicles.

Family Furniture Co. is not responsible for any damage that may occur while loading the furniture or in transit from our facility to your home or business.

After placing your order, you have 24 hours to confirm that all order details are correct and that you are prepared to receive your furniture within the provided lead time. This is your opportunity to request a production delay if you are unable to receive your furniture during that timeframe. All requests must be made in writing.

If you need to delay production, it is your responsibility to notify our team at least 6 weeks in advance of your desired completion window.

If furniture is completed and the customer does not accept delivery or arrange pickup within 7 days of notification, a warehousing fee of $25 per week will be applied until the order is collected.

If the furniture remains uncollected for 90 days, Family Furniture Co reserves the right to dispose of or repurpose the furniture at its discretion with no liability for loss or damage.