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Shipping Policy

We offer two different delivery options based on your location.

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Curbside Freight Shipping Details

We offer shipping to all 48 contiguous states. Most furniture is shipped within approx. 10-12 weeks of ordering. You will be notified by our team as soon as your furniture leaves our shop. One of our team members will be in contact to arrange a time for delivery. Furniture is typically in transit for 1-3 business days.

We provide shipping through independent shippers and do not go through LTL facilities where the furniture would be moved between different trucks. Once your furniture is picked up from our facility, it is blanket wrapped, and brought to your home or business in that same vehicle. When the furniture arrives, the movers are only expected to set the furniture outside your home. In some cases, they may be able to bring it into your home but they do not have the responsibility of assembling it. If inside delivery is required, you must inform our team of this before we arrange delivery and we can set this up on a case by case basis. We also cannot guarantee two delivery drivers so please be prepared to help offload and carry your furniture inside unless otherwise stated.

In certain cases, LTL shipping may also be arranged on a case by case basis where we would crate and ship your pieces. Just note that this is not our normal policy.

Please note that sometimes these delivery time windows can span over several hours, so please be prepared to accept your shipment at any point in the time window given. All freight deliveries typically occur during normal business hours only.  If you are not able to accept your shipment within a reasonable amount of time (as defined by the freight company), the freight company may be required to charge storage fees. 

Keep in mind that our solid hardwood furniture is often quite heavy and you will almost certainly need help to bring your custom furniture inside from the curb if inside delivery is not provided. If the length of your table exceeds 10 feet, please be prepared to help the delivery driver offload your shipment. 

It is your responsibility to inspect your new furniture thoroughly and completely for any damage BEFORE signing for the package(s). In the very rare event that your furniture does arrive damaged, please note any damage on the delivery slip before signing for your furniture. In this case, please immediately call one of our team members and we will discuss steps to move forward.

In the unlikely event that your furniture is damaged in transit by the 3rd party freight-liner, Family Furniture Co will ship you replacement furniture at no additional cost to you by filing a claim with the shipping company, but we can only do that if you've noted damage on the delivery slip before signing for the furniture. Once you sign the delivery slip, Family Furniture Co can assume no responsibility for damage found after delivery, so fully inspecting your furniture upon delivery is extremely important.

Please note: Furniture cannot be refused upon delivery if it does not fit through an entryway. It is your responsibility to ensure the furniture you order can fit in your home.

Please note: Because of increased freight costs, there will be an additional surcharge of $150.00 per order for third party freight shipped to New York City. When ordering online, your total will not reflect this additional fee. We will reach out to you directly when your online order has been processed. 

Please don't hesitate to call or email us with any questions regarding this surcharge: (812) 202-6636 or

Inside Local Delivery

If you live within a couple hours of New Albany, Indiana - you'll see an option for Inside Local Delivery at checkout.

We offer inside delivery through a third party delivery company. Inside Local deliveries occur approx. 10-12 weeks from your order date. The week before your scheduled delivery, our team will reach out to you with your exact delivery date for when you can expect one of our team members or a third party delivery team to arrive at your home with your furniture. A team member will give you a call the day before your delivery with your timeframe. Because your delivery date and time is scheduled based on the relative locations of the dozens of homes on the same schedule, that date and time cannot be changed or dictated.

Please be prepared to inspect and sign for your furniture upon delivery. Local Inside Deliveries includes inside placement on the ground floor only. If your residence is not on the ground floor, your delivery will be curbside or into a ground floor space of your choice.

Certain items, such as porch swings, book shelves, dressers and other items that need to be secured to the wall/ceiling will be the responsibility of the customer. Delivery does not include installation. 

It is your responsibility to ensure the furniture you order can fit through your threshold. Furniture cannot be refused upon delivery if it does not fit through an entryway.If you have any questions concerning deliveries, please call or email us.

Holding and Storing Your Furniture

We will be reaching out to you before we start production on your custom furniture to confirm 1) the details of the order are correct and 2) you are ready to receive your custom furniture. This is your opportunity to delay production if you are not ready to receive your furniture. If we have received confirmation from you, and we finish your furniture and are ready to deliver it, we cannot hold or store your furniture under any circumstances.