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The Family Promise

We believe craftsmen should stand behind their products. We also know buying furniture online can seem scary. That’s why we promise:

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We Promise

1. If your furniture isn’t built the color, size, or style that you ordered, we’ll fix or - replace it.
2. If your furniture arrives damaged, we’ll fix or replace it.
3. If your furniture cracks/splits within 5 years due to a craftsmanship issue we will repair or replace it for free.

(This only covers furniture kept in a temperature controlled/humidity controlled environment. If cracking/splitting is caused from keeping in a non-controlled environment or damage caused by external factors we would not cover this repair/replacement for free. ie. House fires/floods/etc.)

Even though we build hundreds of tables each year, our small team is like a family. That means you won’t get stuck behind call centers and big company policies if everything isn’t perfect.

The same person who answered the call to help you place the order will be there if you need any help after the sale. Call Us HERE or send us an email at to get taken care of swiftly.

Our furniture is handcrafted from real wood and we recognize that's not for some people. Please be sure to read "What should I know about Family Furniture Co. before ordering?" on our FAQ page for our cosmetic standards.